Your Security Password is required to unlock your device, access password protected features (for example, Anti-Theft) and uninstall Mobile Security & Antivirus. The Reminder phrase (if set) displays a hint to help you remember your password.
If you forget your password, you can send an SMS from the mobile number saved in your Trusted Friends list to your mobile number. This SMS must be in the following form:
eset remote reset
Your password will be reset and you will be prompted to define a new password.
If you did not have a Trusted Friend defined prior to locking your device, you can send a password reset request. This option will become active on your locked screen after 2 unsuccessful attempts to unlock your device. You will receive an email containing an unlock code at your Google account email address or an email address defined during the purchase or activation of ESET product. Enter the unlock code on your locked screen. Once your device is unlocked, define a new security password in Settings > Password.
Additionally, you can change your Security password at my.eset.com. After logging in, select your device, click Settings and type a new password.
IMPORTANT: Please choose your password carefully. To increase security and make your password harder for others to guess, use a combination of small letters, capital letters and numbers.
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